Return and Refund Policy

Refund

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

Products that are defective or damaged can be refunded, returned, or exchanged within only 7 days. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect. This does not apply to sale items.

Products that are defective or damaged should be in their original purchase condition, must be unused, and still in its original packaging accompanied by original New York Homeware sales invoice.

Sale items are also non-refundable and non-returnable.

Return

We offer a 7-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back and we'll promptly refund your money. It is customer's responsibility to pay the return postage cost.